Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Originating in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. What impact will this have on you? Not only might you find a decline in your heating and cooling charges, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and custom-built for your home, meaning no two projects are identical. Our large variety of products make it nearly impossible to discuss pricing without first considering your needs, wants and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who will provide you with a quoted project price upon seeing the project site itself. To accelerate the quoting procedure, your Pella® sales representative is armed with a computer and a portable printer so that they’ll have all the quote information you’ll need—as soon as the sales representative has been given the opportunity to consider the requirements of the job and brings them to life with your vision.
 
In addition to offering a large range of high-quality products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you fantastic window and door products at affordable prices, giving you a chance to make the renovations you want to while building great value into your South Portland area home while you do it.


Can I paint my vinyl windows?

The beauty of Pella's® vinyl windows is that you don’t need to. You can order the windows the color you want. We do not advise painting your vinyl products, as this will end your warranty. Some paint manufacturers advertise that their paint can work on vinyl, but it could wreck your windows if the wrong paint is applied or done incorrectly.

What should I use to clean my glass windows?

We recommend that you use a prepackaged vinegar-based cleaning solution or use an ammonia-free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. We do not recommend glass cleaners that are ammonia- or alcohol-based because they could form streaks or create a film that magnetizes moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses contract installers who are certified to install Pella doors and windows. They must complete a thorough set of training courses so that your windows and doors are installed properly and meet Pella’s strict warranty guidelines. We find the best South Portland-local people and recruit them to install our projects. Before they can be hired, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. In addition to Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your South Portland Pella branch offers services and support that “big box” stores can’t perform. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that your renovation will have the strength of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are numerous reasons why South Portland homeowners select Pella for their replacement window and door needs. Founded in 1925, Pella is privately-held. Our success depends upon customer satisfaction, not stock prices. Each of our high quality windows and doors are manufactured with attention to detail and serviced by Pella’s unique Direct Sales Network. Unlike most other window and door companies who sell exclusively through third-party channels, Pella has dedicated windows & door stores across the United States and Canada. This unique way of operating our business gives our customers in South Portland a highly personal experience with the backing of a local to South Portland, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a top quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of South Portland, we appreciate the financial commitment you are making toward the purchase of new windows or doors. This is why it is very important to ensure that each question you have about Pella’s products, materials and engineering are answered.  Therefore, we suggest that you allow up to 2 hours for your consultation appointment.

What happens during the in-home consultation?

Pella South Portland’s in-home consultation is a critical first step to ensure your satisfaction and the correct window or door products are selected for your South Portland home and budget. As such, we ask that our visit is organized when all decision-makers (typically both homeowners) are able to attend. Our aspiration is to provide you the best replacement windows and doors possible.

Please allow up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are ideal for your South Portland home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency is best for your home?

· Which colors do you want?

· Other questions you may have

Your in-home consultation is the surest way to receive an accurate, binding quote for this important project.